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Terms & Conditions

The following terms and conditions will enter into force on 01/31/2021. Before you start the game please read the Terms and Conditions section carefully. Started using the site you automatically confirm your acceptance of the Terms and Conditions.

Current Terms and Conditions are governed by and interpreted in accordance with the legislation of Curacao.

General

  • The website www.ninecasino.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Dux Group N.V. the company registered at Curacao on the 09th day of September, 2020, registration number 155114, located at Perseusweg 27A, Willemstad, Curacao. Dux Group N.V. is licensed by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao under license No. 8048/JAZ2020-075. Remote gaming licensing and supervision is provided by Antillephone N.V. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.

  • These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.

  • These Terms and Conditions constitute a binding agreement between you and Casino. Players must read these Terms and Conditions entirely before registering an account. If you do not agree with any provision of these Terms and Conditions you must not use or continue to use the Website.

  • You are able to opt out from receiving offers via emails from Casino. However, we still reserve the right to send you important information regarding your account, despite you being opted out from regular email send-outs.

Availability of games

  • Please bear in mind some games may be unavailable in certain jurisdictions, as required by the policies of game providers, which may change from time to time.

  • Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.

  • Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia.

  • Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

  • Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

  • Narcos Video Slot is not available in the following territories: Indonesia, South Korea.

  • Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.

  • Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune and Arabian Nights): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries should win the jackpot, the jackpot win will be annulled.

  • Players from Australia are not eligible to play the games from Amatic.

  • Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines.

  • Players from Canada are not eligible to play the games from NYX (NextGen).

Accepted currencies

  • The website allows playing with the following currencies: EUR, USD, CAD, AUD, NOK, PLN, NZD, JPY, CZK, ZAR.

Who can play

  • The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

  • The Casino accepts strictly adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

  • It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

  • The Company reserves the right to ask for the proof of age from the player and limit access to the Website or suspend the account to those players who fail to meet this requirement.

  • Players from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies and Curacao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldavia, Russia, Tajikistan, Uzbekistan, Ukraine. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.

Use of player account

  • In order for you to be able to place wagers using any of the Website, you must first register with ninecasino.com and open an account.

  • You are allowed to have only one (1) account. Only one account for each household, IP, PC is allowed. If you attempt to open more than one account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account. If you wish to open another account, you may do so by contacting the support at support@ninecasino.com. If a new account is opened, the old account will be closed. If you notice that you have more than one registered account you must notify us immediately. Failure to do so may lead to your account being blocked for access.

  • You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete and correct.

  • As part of the registration process you will have to choose your username and password for your login into the Website. It is your exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. Casino is not responsible for any abuse of your account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.

  • For transaction security, we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.

  • Kindly note that withdrawals have to be made to the same method that you deposited with. If you for example deposited a Credit Card, the winnings from that deposit have to be sent back via Credit Card.

  • All information that you provide to Ninecasino.com during the term of validity of this agreement is true, complete, and correct, and that you shall immediately notify Ninecasino.com of any change of such information.

  • You are not allowed to transfer funds from your account to other players or to receive funds from other players into your account, or to transfer, sell and/or acquire, user accounts.

  • Some circumstances may arise where a wager is confirmed, or a payment is performed, by us in error. In all these cases Casino reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake made re-settling all the wagers at the correct prices/spreads/terms that should have been available at the time that the wager was placed in the absence of the error.

  • Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to Ninecasino.com. Should the user fail to fulfil the obligations stated in this clause, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.

  • Ninecasino.com reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. Ninecasino.com reserves the right to terminate and/or change any games or events being offered on the Website.

Depositing

  • You may only participate in Games if you have sufficient funds on account for such participation.

  • Please note that the minimal amount of deposit is 20€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.

  • We can, under certain circumstances, credit a player’s account with a personal “bonus”. The conditions for the crediting of the bonus and the amount of the bonus is determined by Casino and set out on the website from time to time. If an account contains both the real funds and bonus funds, the bonus funds will only be available for wagering once the existing real funds have been used. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus funds and all winnings from this bonus will be forfeited.

  • Kindly note that bonuses come with specific bonus terms and conditions ("Bonus Terms and Conditions"). These can be found on the Website.

  • Ninecasino.com is not a financial institution and thus should not be treated as such. Your account will not bear any interests.

  • Deposited amounts are available on the account within a reasonable amount of time after the confirmation of the deposit. Before a withdrawal can be made, all previous deposits need to be confirmed.

  • Casino is not an exchange and therefore does not execute any conversion between any currencies.

  • You may only use your own personal credit/debit card or other payment method to fund your account. The name appearing on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on your account.

  • Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.

  • When depositing using cryptocurrencies, kindly ensure you're depositing an amount greater than or equal to, the minimum deposit limit for that particular currency, as displayed on the deposit page of your account. Deposits below this limit cannot be processed by our payment processor and will not reach your account and nor can it be returned back to you.

  • Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction.

  • Cardholder's responsibility to know the laws concerning online gambling in his or her country of domicile.

  • Participation of minors in offered on this website activities is prohibited.

Withdrawal policy

  • The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

  • If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

  • You acknowledge that the funds are consumed instantly and Casino does not provide for refunds or cancellation. Ninecasino.com reserves the right to payout substantial wins in monthly installments.

  • We reserve the right to carry out verification procedures for each client at first withdrawal. Such verifications may for example include copies of a player’s passport, national Identity Card, copies of a player’s utility bills, and/or copies of the debit/credit cards used to deposit.

  • It's the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. Faked or fraudulent documents provided may result in a confiscation of deposits and potential winnings of the player.

  • In order to make a withdrawal, a player must play through active deposited amounts at least once prior to withdrawal. This procedure is in line with anti money laundering practices. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence.

  • The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country. For Visa, the following countries are not supported: Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore. For Mastercard, the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Switzerland, Turkey, and United Kingdom. Please note that even for supported countries the Website is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

  • In the unlikely event of a player depositing crypto currency funds to another crypto currency network address (such as but not limited to: sending BTC to a BCH address). Ninecasino will not attempt to recover the amount unless it exceeds $5000. In such cases, a fee of 0.1 BTC will be charged in order to recover the lost funds to cover expenses to pursue the recovery, however it's not a guarantee to get the funds recovered.

  • The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

  • All Bank Transfer payouts are processed within five (5) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

  • You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.

  • The maximum withdrawal amount processed to a player is 2.500 €/$ per day, 7.500 €/$ per week and 15.000 €/$ per month, unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.

  • If you win more than 15.000 €/$, the Casino reserves the right to divide the payout into monthly instalments of maximum 15.000 €/$ until the full amount is paid out.

  • We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your account. This could include (but is not limited to) a selfie with a document or form of identification. In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.

  • Players depositing in CAD can only withdraw money via EcoPayz, Interac, Instadebit and iDebit (a minimum deposit via these payment options is required to activate them for withdrawal).

  • We reserve the right to make a phone call to the number provided in your account, which at our own discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cashouts will be processed.

  • We are not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time.

Responsible gaming

  • Upon requesting a self exclusion, Casino will immediately close that account and prevent the player from playing on that particular account. We will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. The Casino cannot be held accountable for potential losses on other accounts.

  • As a player, you have the opportunity to put a loss limit on your account (among other limits).

Dormant accounts

  • An inactive (dormant) account is an account which a player has not logged into or logged out of for twelve (12) consecutive months. If your account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

  • You authorise the Casino to debit this fee from your account on the beginning of the month following the day on which your account is deemed inactive, and on the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is reactivated.

  • All costs that may occur upon refund procedure are on the player.

Disclaimer of liabilities

  • You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that You receive from Ninecasino.com.

  • You understand that by participating in the Games you take the risk of losing funds deposited into your account.

Anti-fraud policy

  • The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to: participating in any type of collusion with other players fraudulent actions against other online casinos or payment providers chargeback transactions with a credit card or denial of some payments made creating two or more accounts other types of cheating or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player. delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.

  • Should the Casino become aware of any user who has accepted the bonus or a promotion with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus or at any way try to take advantage of bonuses received by Casino, then We will enforce immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of advantage play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

  • Ninecasino.com prohibits player collusion and does not allow any kind of robots and programmed devices to participate in game play.

  • The Casino reserves the right to close your account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

Refund policy

  • If you would like to make a refund, please contact support@ninecasino.com

  • To check the refund, you must provide these documents:
    1) photos of both sides of your passport, driver's license, or any other form of ID,
    2) proof of address (proof of address would need to be a photo of a paper document posted to you in the last 90 days, it could be eg a government-issued document, a bank document, a bill, or similar.
    3) Alternatively, you can upload the original PDF of a utility bill), bank statement (showing your name and account number if you haven’t uploaded it as a proof of address)

  • It may take up to 7 business days for a refund to be decided.

  • If a refund is decided upon, the amount of the refund shall be returned to the Player’s account, the Player shall be informed and the procedure shall be finalised within 48 hours after the decision has been made.

  • If you have funded your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.

  • Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

  • In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.

Complaints

  • You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

  • Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

  • If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.

  • In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

  • When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your account.

Penalties and termination

  • If you breach any provision of these Terms and Conditions or Ninecasino.com has a reasonable ground to suspect that you have breached them, Casino reserves the right not to open, suspend, close your account, withhold payment of your winnings and apply such funds on account of any damages due by you.

  • You acknowledge that We shall be the final decision-maker of whether you have violated the rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.

NetEnt T&C

  • Absolute Restriction

    NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being suppliedby the entity in that jurisdiction) without the appropriate licenses.Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

  • Blacklisted Territories

    All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

  • Blacklisted Branded Games Territories

    The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:

    • In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

    • In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

    • In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.

    • In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, UnitedStates of America, Uruguay, US Virgin Islands, Venezuela.

    • In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.

  • Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.